Privacy Policy – How Baj Baji Protects Your Data

1. Introduction

Welcome to Baj Baji. We operate the website bajbaji.vu and are committed to protecting the personal information of everyone who uses our platform. This Privacy Policy explains in plain terms how we handle your data — what we collect, why we collect it, how it is stored, and the choices you have over your own information.

By registering an account or using any part of the Baj Baji platform — including Sports Betting, Casino, Slot Games, Fish Games, Game Lobby, or any promotional feature — you acknowledge that you have read and understood this Privacy Policy. If you have any concerns, please contact our support team before continuing to use the platform.

2. What Personal Data We Collect

We collect personal data in three main ways: information you provide directly, information generated automatically when you use the platform, and information from third-party sources where applicable.

Information you provide to us:

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address and city
• CNIC or other identity documents submitted during verification
• Payment details such as JazzCash account number, Easypaisa wallet, Raast ID, or bank account information
• Profile preferences and communication settings

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session logs including login times, pages visited, and features used
• Game activity, betting history, deposit and withdrawal records
• Cookies and similar tracking technologies (see Section 7)

Information from third parties:

• Identity verification results from KYC service providers
• Fraud detection flags from payment processors
• Publicly available information where legally permitted

3. How We Use Your Personal Data

Baj Baji uses your personal data only for legitimate purposes directly related to operating the platform and delivering our services to you. We do not use your data for purposes beyond what is described below.

We will never use your data to make fully automated decisions that have a significant legal or financial impact on you without human review.

4. Legal Basis for Processing

Baj Baji processes your personal data on one or more of the following legal grounds:

• Contract performance: Processing is necessary to provide the services you signed up for, including account management, deposits, withdrawals, and access to games.
• Legal obligation: We are required to collect and retain certain data to comply with applicable anti-money laundering (AML) requirements and identity verification rules.
• Legitimate interests: We process some data to detect fraud, maintain platform security, and improve our services — in ways that do not override your rights.
• Consent: For marketing communications and optional cookies, we rely on your explicit opt-in consent, which you can withdraw at any time.

5. Who We Share Your Data With

Baj Baji does not sell, rent, or trade your personal information to third-party marketers or advertisers. We only share your data with carefully selected service providers who help us operate the platform, and only to the extent strictly necessary.

• Payment processors: JazzCash, Easypaisa, Raast, and banking partners process your transactions. They receive only the financial data required to complete your deposit or withdrawal in PKR.
• Identity verification providers: Third-party KYC services that verify your CNIC and supporting documents during account verification.
• Game providers: Licensed game studios that power certain Casino, Slot Games, and Fish Games on the platform. They may receive anonymised session data for technical purposes.
• IT and security providers: Cloud hosting, cybersecurity, and fraud detection services that protect platform infrastructure.
• Legal authorities: Where required by law, we may disclose data to relevant authorities in response to a lawful request.

All third-party service providers are bound by data processing agreements and are required to handle your information securely and only for the purposes we specify.

6. Data Retention

We retain your personal data for as long as your account is active or as necessary to fulfil the purposes outlined in this Privacy Policy. Specifically:

• Account and identity data is kept for a minimum of 5 years after account closure to satisfy AML and financial record-keeping requirements.
• Transaction records including deposits, withdrawals, and betting history are retained for at least 5 years.
• Communication logs such as support chat and email correspondence are kept for up to 3 years.
• Cookie and session data is retained for the duration specified in our cookie settings, typically between 30 days and 12 months depending on the cookie type.

Once the retention period expires and there is no legal obligation to keep the data, we securely delete or anonymise it.

7. Cookies and Tracking Technologies

Baj Baji uses cookies and similar technologies to make the platform work properly, remember your preferences, and understand how users interact with our services. Here is a breakdown of the cookie types we use:

• Essential cookies: Required for the platform to function. These handle session management, login state, and security tokens. You cannot opt out of these without losing access to the platform.
• Functional cookies: Remember your language preference, game settings, and display options so you do not have to set them again each visit.
• Analytics cookies: Help us understand which features are used most, how long users spend on each section, and where technical issues occur. Data collected is aggregated and anonymised.
• Marketing cookies: Used only with your consent to show relevant promotions within the platform. We do not use cookies to track you across external websites.

You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies may affect some features of the platform.

8. Your Data Rights

As a Baj Baji user, you have the following rights regarding your personal data:

• Right to access: You can request a copy of all personal data we hold about you at any time.
• Right to rectification: If any of your data is inaccurate or outdated, you can ask us to correct it. Some details such as name and date of birth can also be updated directly in your account settings.
• Right to erasure: You may request deletion of your personal data, subject to legal retention obligations. Where we are required by law to keep certain records, we will inform you of this.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a dispute or review is ongoing.
• Right to data portability: You can request your data in a structured, machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent — such as marketing emails — you can withdraw it at any time by updating your communication preferences in your account settings.

To exercise any of these rights, contact our support team. We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing any request.

9. How We Protect Your Data

We take data security seriously and have implemented a range of technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

• All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security).
• Sensitive data such as payment details and identity documents are stored with additional encryption at rest.
• Access to personal data within Baj Baji is restricted to authorised staff on a strict need-to-know basis.
• Our systems are regularly tested for vulnerabilities, and we maintain an active security monitoring programme.
• In the event of a data breach that affects your rights, we will notify you and any relevant authorities as required.

10. Children's Privacy

Baj Baji is strictly an adult platform. We do not knowingly collect or process personal data from anyone under the age of 18. If you are a parent or guardian and believe a minor has created an account or submitted personal information on our platform, please contact us immediately so we can take appropriate action, including account closure and data deletion.

We strongly encourage parents to use parental control tools and to keep their Baj Baji login credentials private and away from minors in the household.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email or an in-platform notification.

We encourage you to review this page periodically. Your continued use of the Baj Baji platform after any update constitutes your acceptance of the revised Privacy Policy.

12. Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or how your personal data is handled, please get in touch with our dedicated support team. We are available around the clock and aim to respond to all privacy-related enquiries promptly.